Pssst… Business “Secrets”!
I’m going to let you in on a little “secret” today…
If you already own a business – then you probably already know what I’m about to say. Actually, even if you work in someone else’s business, you probably already know what I’m about to tell you.
However, you might find this interesting:
Most business do their best to give the impression that everything is running smoothly and the delivery of the product (or service) is trouble free. But, man oh man, there is always chaos going on. And sometimes absolute carnage!
And, as you can expect, my whole setup is no different. Yes, really, it’s true. My “slick operation” is what’s left after I shamefully hide all the messy stuff that goes wrong. This includes useless packaging I have to throw away (thousands of pieces of it), failed prototypes, never-ending surface finish testing (and failing), chasing-up couriers for late shipments and every other thing I can never seem to predict.
Want a more recent example? Well okay…
As you may know, I’m bang in the middle of fulfilling the Rewards for the Kickstarter project for The One – Titanium Pen.
The “Stealth” (Matte) finish has been good to do. All of those 1000+ or so pens are finished and ready. But, the “Semi-Polished” finish, dear Lawd! We’ve just spent the last four days solid (50+ hours) trying to get it right.
You see, here’s the thing…
Doing a “production run” is a completely different beast to making, say, two or three. You think you’ll get the same finish when you put 20 pens into the tumbler as when you put three in. But, unpredictably, it all kind of goes to hell… and the finish isn’t even close to “Semi-Polished”. Then begins the long, frustrating process of figuring out what the hell is going on!
Thankfully we’ve managed to get this sorted (and, not to blow my own trumpet, but the finish is really, REALLY good now – which is why I have the time to write about it here :-D).
So, yeah, one problem down. But you can’t rest at that…
I’m still trying to get hold of mailing envelopes (3000 of them) fast. But, here in New Zealand, quantity can very often be an issue. So this could be a major bottle-neck in shipping the Kickstarter Rewards.
Also, for the Kickstarter Rewards for the HangKey, I’m having major issues trying to get the “Gold” finish I offered. So much so that I may not be able to do it (which, if it comes to that, I will absolutely own-up to the Backers and work something out with them all).
And a bunch of other little things that just seem to never end.
Don’t get me wrong…
This is not a complaint. It’s good. In fact, having these “problems” means boundaries are being pushed and progress is being made! You gotta put a positive spin on it, right?
I’ll leave you with a few more photos of progress (just to show you that, even though there is chaos, the end result is almost always attained):