I’m A Liar…
I just started writing this blog post and had to delete everything I wrote…
(Here’s what I wrote and had to delete:
What I’m going to do today is confess. Yes, that’s right, CONFESS.
I’ve now officially filed for “email bankruptcy”.
My one-man business simply can’t keep up with emails anymore (I already have one or two people helping me with the packing every so often).
The truth is:
I have an email inbox packed full with emails from Customers that I simply don’t have time to reply to. I get a little ahead in replying… and then even more arrive.
And as a result I know, for sure, there’s a whole bunch of people saying to themselves, “I thought this Magnus guy actually provided good service?… turns out he doesn’t give and damn about me because he’s not even replying to my email(s)!”
If you’ve not received a reply from me in the last few days (and in some cases a week or two!) I am sorry.
The only solution…
Having someone help me in answering emails really is the only solution to this. I might be able to answer some – but the truth is… unless I get someone to help me then I’m just going to anger even more Customers. And I don’t want that because I already feel bad enough about the ones I’ve already angered and annoyed with my shameful lack of service.)
Why did I delete the above?
Because it was a load of B.S.!
The truth is… I simply don’t like having to answer so many emails every day. A few is fine – but it’s been getting unmanageable recently. I just don’t want to answer so many emails.
Business is going really well – and it’s frustrating having to spend so much time answering emails, because there are already fewer new products than I’d like to produce for you and fewer blog posts than I want to write for you and so on. And, of course, a boat-load of angry Customers wondering why I’m “ignoring” their emails (because I really am struggling to keep up – that part is true!).
So, as I type this blog post, I have someone helping me answer the ever-growing backlog of emails.
What I’m really say is…
If you contact me with an email (i.e. “what is the status of my order?” or “do you sell titanium split-rings?” or questions like that)… then it’s likely you won’t get a personal response.
Here’s the great part about all this:
Having someone help me to answer email has already freed up some time for me to design and make more cool stuff.So…
I’ve got a nice new (and expensive) sheet of MokuTi Titanium here:
It’s 4.5mm (0.18″) thick – any thoughts on what I should make with it? (…well, apart from these HangKeys)