Updates and Shame
This post includes a whole load of updates, apologies and other stuff for you…
I’ve screwed-up over the last few months in so many ways it’s depressing – some of it in my control and some not so much in my control (but I still take 100% responsibility for all of it). I’ll talk about this in a minute – but first, I’m going to cover a few updates for various products first (both pre-orders and Kickstarter projects).
The ‘Ego’ spinner
The ‘Ego’ spinner pre-orders started shipping around 1 week ago from here in New Zealand to all around the world. They are now 95% shipped.
You may or may not have received an automatic email notification about this. I’ve had issues with my usual shipping method and have had to use a new company and as a result there is no tracking.
I know MANY of you have requested tracking – unfortunately I’m not able to provide this right now (until I get a better shipping method in place). I am sorry about this.
Your ‘Ego’ spinner should arrive in 2 to 4 weeks (on average). If it does not arrive then let me know …and I will sort out a replacement for you.
The ‘Click’ Pen (Kickstarter)
This is another project I’m delivering late on (and have, quite rightly so, received a lot of “feedback” for this).
These are almost ready to go and will start to ship next week.
As a side note…
I’m not going to give any excuses here …but the reason for the unreasonably late shipping on the pens for Kickstarter is a mind-boggling amount of “issues” arose. It was frustrating, disheartening and costly.
The ‘PillPots’ (Kickstarter)
This project is another late project (again!)
Progress stalled for a couple of months because of significant issues trying to sand the bases of them.
However, we’ve managed to solve this and production is now ’round the clock and *fingers crossed* shipping will start in the next couple of weeks.
The ‘Air’ Spinner (Kickstarter)
This project is the latest one I’ve launched and is pretty much on track to be shipped on time (should be at the end of this week …or, possibly, the beginning of next …but no later).
Here is a photo of the “in progress” from a few days ago:
And here is how they look ready and waiting to ship (400 in the boxes below and another 200 being assembled today and tomorrow):
I’ve Screwed-Up BIG TIME!
The way I’ve run my business over the last few months has basically been a complete “car crash”.
Dozens upon dozens of frustrated and annoyed customers have contacted me over the last few weeks and months – almost entirely because of the delays (in the projects I mentioned above).
I’ve let my business get into a bit of a mess (albeit temporary) …and customers are paying the price! It’s shameful and everyone (EVERYONE!) deserves a hell of a lot better than I have been giving. What I mean by my business getting into a “mess” is essentially:
— Taking on too many projects at once and falling behind (because I was a one-man-show)
— Poor forecasting of money coming and going out got me into awkward corner with my cashflow
— Not being vigilant enough on the inevitable “issues” that arise when creating each new product
— And so on…
Over the last few weeks I’ve been buckling-down and putting in the time and effort to get these late projects out the door – and I will be doing the same for the next few weeks too.
However, my communication has been completely lacking on this front …and I knew this as each day passed that I did not provide an update for each project.
There is a chance you’ve experienced this with other Creators and Makers, right? They’re running late on a project and they just kind of go off the radar. You want an update from them (anything would do!) and you just get silence.
The reason for this is shame. Shame is a very powerful thing. In the last few weeks I’ve not provided any updates …and it was because I was ashamed of what a mess I’d made of things. So what did I do? I buried my head in my work and just focused on getting on with getting the projects out …even which I knew I SHOULD have been providing updates. Yet I didn’t give updates.
It is “damage control” right now on the huge number of people I’ve let down. 2018 will be the year of building trust again with customers and treating business like business.