What shipping service do you use?
We use an Express Tracked Shipping Service.
You should receive your order within two weeks of it being picked up by the courier here in New Zealand.
Of course issues with customs, delivery service, or even the weather, can cause the shipping process to be extended.
What is the cost of shipping?
We ship every parcel from the workshop here in New Zealand.
International shipping to any country worldwide - $14.95 USD
Domestic shipping within New Zealand - $8.85 USD
Has my order been shipped?
You should receive an email conformation that your order has been picked up by our courier and is on its way to you.
This email will include a tracking number.
Please be aware that tracking information can take up to 24 hours after the parcel being picked up to appear on the tracking website.
Where is my tracking information?
You will receive an email with your tracking details shortly after your parcel has been picked up by our courier.
If you haven't received any tracking details, chances are your parcel hasn't been picked up yet.
We aim to ship orders the same day they come in. However, weekends, public holidays, and stock levels can affect this. Due to these uncontrollable factors, we advise that your parcel will be shipped within 72 hours of placing your order.
If you have any concerns about your parcel, please contact via our Contact Page.
Many countries impose import duty (VAT) on international shipments. Unfortunately, this is something we have no control of, nor do we take any responsibility for any taxes that may occur.
Please note - We can not mark items as "gifts" to avoid import duty tax, as this is against International Law.
My order is taking longer than it is supposed to. Why?
There are many factors that can slow down the delivery of your parcel. Customs clearance, weather, even your National Postal Service, can cause significant delays. We estimate that all parcels should be delivered two weeks after being picked up here in New Zealand.
If your parcel hasn't been delivered inside this time frame, please check your tracking. This often gives clues as to why your parcel has been delayed.
We don't have a lot of control over shipping delays, however we will do everything we can to make sure your parcel gets to you safely and on time.
If you have any concerns about your parcel, please contact us via our Contact Page.