General FAQ                                                                                      

If you're looking for answers, check out the frequently asked questions. If you can't find what you're looking for there, please contact us via the Contact Page.



If you're looking for shipping costs, delivery times,  or you can't find your tracking information, take a look at the ​Shipping Page​​​.


Malfunctioning product? Need to return an original product? Check out the ​Refund/Replacement Page​​​

Product Instructions

If you're looking for instructions on how to remove a spinner bearing, or a list of refills that fit your pen, check out the ​Product Instructions Page​​​


​If you can't find what you're looking for on the support pages, send us a message via the ​Contact Page​​​